Case studies

Building a PMO from zero at a US managed services provider

Challenge

Projects for enterprise clients across the US, UK and EU were run without a common process. Roughly one in three finished on time and nine in ten went over budget. Enterprise customers were also starting to require SOC 2 and ISO 27001.

Approach

• Built the PMO operating model from the ground up: governance, stage-gate lifecycle, intake and prioritization, RAID management, KPI dashboards
• Hired and coached the project management team to run delivery end to end
• Migrated ITSM from FreshService to ServiceNow and finance from Harvest/QuickBooks to Microsoft Dynamics 365
• Designed and deployed 5+ AI agents: ITSM triage, weekly PMO reporting, PMO audit, SOW drafting, security review
• Ran SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 42001 as one compliance program, including annual risk reviews of all critical and medium-impact vendors

Also: monthly billing reconciliation cut from 2.5 hours to 30 minutes with zero missed billable items; ISO/IEC 42001 certification audit scheduled for early 2027. The company grew revenue by a third over the period.

A 50-person PMO governing the whole delivery portfolio

Challenge

Augmented software, DevOps and design teams delivered for clients in the UK, Western Europe and the US, with inconsistent governance across programs and manual, fragmented reporting to leadership.

Approach

• Led a 50-member PMO reporting directly to the CEO
• Standardized stage-gate governance, intake and prioritization, and capacity planning across 3 programs and 50+ concurrent projects
• Built a fully automated, distributed Power BI reporting platform
• Established the RFP and bid management process for international tenders
• Led the ISO/IEC 27001 certification program

From delivery excellence to doubled revenue

Challenge

The subsidiary of a German secure-ID and automation group had capacity to grow but needed to prove it could deliver reliably to win more group and external work.

Approach

• As General Manager with full P&L, made project delivery performance the core growth argument
• Led a PMO digital transformation (Jira, SAP PS) and an enterprise Power BI reporting platform
• Optimized business processes across operations
• Scaled secure ID-document production from one 12-hour shift to 24/7 operation

National ID and ePassport programs on four continents

Challenge

Large government programs for national identity, ePassport and secure documents, each combining software, hardware, production and services, with fixed deadlines and public scrutiny.

Approach

• Led a PMO of 12 project managers in the government solutions division
• Standardized program governance, risk management and executive reporting across a global portfolio
• Delivered with Agile/Scrum and hybrid methods across cross-functional SW, HW and services teams